Refund policy

RETURNS & REFUNDS

At ALPWEAR, we want you to be confident with your purchase. If something is not right, you may request a return in accordance with the conditions below.

RETURN PERIOD

ALPWEAR offers a 15-day return period.

You have 15 calendar days after receiving your order to notify us that you wish to return an item.

This return policy does not limit any statutory consumer rights that apply to you. Consumers in the European Union have a statutory right to withdraw from most online purchases within 14 days after receiving the goods, without having to provide a reason.

After notifying us of a return or exercising your statutory right of withdrawal, the goods must be sent back within the applicable legal return period.

HOW TO REQUEST A RETURN OR CANCELLATION

Submit your request through your ALPWEAR account:
https://account.alpwear.nl

Sign in with the email address used for your order and the verification code sent to that address. Open your order, choose the available return or cancellation option and follow the on-screen steps.

You will receive an email confirming your request. Cancellation requests are available for items that have not yet been fulfilled.

You can also email alpwearclothes@gmail.com with your name, order number and the items you wish to return.

For change-of-mind returns, you arrange and pay for return shipping yourself. You do not need to wait for a return label from ALPWEAR. Use the return address below.

RETURN ADDRESS

Please send your return to:

ALPWEAR RETURNS
Christiaan van der Takstraat 18
2662 JG Bergschenhoek
The Netherlands

RETURN SHIPPING

Customers are responsible for arranging and paying the return shipping costs for change-of-mind returns.

You may use a shipping carrier of your choice.

We strongly recommend using a tracked shipping method and keeping your tracking information and proof of shipment until your return has been processed.

ALPWEAR does not reimburse return shipping costs for change-of-mind returns.

If you received a defective, damaged or incorrect item, please contact us before sending it back. Where ALPWEAR is responsible for the issue, we will provide an appropriate solution and you will not be required to bear the necessary return costs.

CONDITION OF RETURNED ITEMS

You may inspect and try on an item to the extent reasonably necessary to determine its nature, characteristics and fit, similar to how you would inspect an item in a physical store.

Returned items should be:

• Clean
• Undamaged
• Free from stains, odours or other signs of unnecessary use
• Returned with original tags where reasonably possible
• Returned in the original packaging where reasonably possible

Original packaging is not an absolute condition for exercising a statutory right of withdrawal.

If an item has been handled or used beyond what is reasonably necessary to inspect it, ALPWEAR may apply a reduction in the refund corresponding to the resulting loss in value, where permitted by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after receiving it.

If an item is defective, damaged, or different from what you ordered, contact us as soon as possible at:

alpwearclothes@gmail.com

Please include your order number and, where useful, photographs showing the issue.

We will assess the situation and provide an appropriate solution in accordance with your statutory consumer rights.

Your legal rights regarding defective or non-conforming products are separate from the change-of-mind return policy described above.

EXCEPTIONS

The statutory right of withdrawal may not apply to certain products where an exception is provided by law.

This can include goods that:

• Have been made specifically to your individual specifications; or
• Have been clearly personalised for you.

An exception will only be applied where legally permitted.

A product is not excluded from the statutory right of withdrawal merely because it was purchased during a sale, promotion or with a discount code.

EXCHANGES

ALPWEAR currently does not process direct exchanges.

If you would like a different size, colour or product, please return the original item in accordance with this policy and place a new order separately.

This is usually the fastest way to receive the replacement product you want.

REFUNDS

Once your return has been received, we will inspect the returned item and process the applicable refund.

Where a refund is due, it will be made using the same payment method used for the original purchase unless otherwise agreed.

PARTIAL RETURNS

If you return only part of an order, we will refund the purchase price of the returned item or items.

The original delivery costs are not refunded for a partial return, except where applicable law requires otherwise.

FULL ORDER WITHDRAWAL

If you exercise a statutory right of withdrawal for your complete order, we will refund all payments that must legally be refunded.

Where required by law, this includes the cost of the least expensive standard delivery method offered for your original order.

If you selected a more expensive delivery method, such as express delivery, the additional cost above the standard delivery rate will not be refunded.

The cost of sending the return back to ALPWEAR remains your responsibility for a change-of-mind return, provided you were informed of this obligation before purchase.

REFUND TIMING

Where the statutory right of withdrawal applies, the refund will be processed within the legally required period after you notify us of your withdrawal.

ALPWEAR may withhold the refund until:

• We have received the returned goods; or
• You have provided sufficient proof that the goods have been sent back,

whichever occurs first.

After ALPWEAR has processed the refund, your bank or payment provider may require additional time before the amount appears in your account.

CONTACT

For questions regarding returns, refunds, damaged products or your statutory consumer rights, please contact:

alpwearclothes@gmail.com