Shipping policy

SHIPPING POLICY

Thank you for shopping with ALPWEAR.

Below you can find information about order processing, delivery estimates, tracking and shipping.

ORDER PROCESSING

In-stock orders are normally processed within 1–3 working days.

Working days are Monday through Friday, excluding public holidays.

If an item is sold as a pre-order, backorder or restock item, processing begins once the relevant stock has arrived. Any different expected shipping date communicated on the product page or at the time of purchase applies to that order.

Processing time is separate from the estimated carrier delivery time shown below.

ESTIMATED DELIVERY TIMES

After your order has been dispatched, the following estimated delivery times generally apply:

THE NETHERLANDS
1–3 working days

EUROPEAN UNION
2–5 working days

INTERNATIONAL
4–10 working days

These delivery times are estimates based on normal carrier operations and may vary depending on the destination, carrier capacity, public holidays, customs procedures and periods of high demand.

Any applicable statutory consumer rights regarding delayed delivery remain unaffected.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout before you complete your order.

The amount may vary depending on the destination, package and available shipping method.

You will always be able to review the applicable shipping charge before completing your purchase.

SHIPPING CARRIERS

ALPWEAR primarily uses carriers such as PostNL and DHL.

The carrier used for your order may depend on the destination and available shipping service.

TRACKING

Once your order has been dispatched, you will normally receive a shipping confirmation by email containing tracking information.

Please allow some time for the carrier's tracking system to update after you receive the shipping confirmation.

If you have not received tracking information after your order has been dispatched, please contact us at:

alpwearclothes@gmail.com

DELIVERY DELAYS

Delivery estimates are based on normal circumstances and are not exact delivery appointments.

Unexpected carrier delays, severe weather, customs procedures, public holidays or other circumstances may affect delivery times.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

ALPWEAR's statutory obligations regarding delivery remain unaffected.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check your address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at:

alpwearclothes@gmail.com

We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that an address can still be changed once fulfilment has started.

If an order is returned to ALPWEAR because the customer supplied an incorrect or incomplete address, additional shipping costs may apply if the customer asks us to send the order again.

LOST PACKAGES

If your tracking information indicates that there is a delivery problem or your package has not arrived within a reasonable period after the estimated delivery date, please contact:

alpwearclothes@gmail.com

Include your order number and tracking number.

We will investigate the shipment with the carrier where necessary.

For consumer orders where ALPWEAR arranged the delivery, ALPWEAR remains responsible for the goods until they are delivered to you, in accordance with applicable consumer law.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the package and affected product where possible

Contact:

alpwearclothes@gmail.com

We will assess the issue and provide an appropriate solution in accordance with your statutory consumer rights.

LOCAL PICKUP

Where local pickup is available, this option will be displayed during checkout.

Please do not travel to the pickup location until your order is ready for collection.

Any pickup instructions provided after ordering form part of the pickup arrangement for that order.

INTERNATIONAL ORDERS AND CUSTOMS

International orders outside the European Union may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.

Unless the checkout explicitly states that these charges are included, they may be collected separately by the relevant authorities or carrier.

Customs processing may also cause additional delivery time.

RETURNS

Return shipping is governed by our Returns & Refunds Policy.

For change-of-mind returns, customers arrange and pay for the return shipment themselves as described in that policy.

CONTACT

For questions about shipping, tracking or delivery, contact:

alpwearclothes@gmail.com