HOW CAN
WE HELP?

In-stock orders are normally processed within 1–3 working days. Once your order is dispatched, you will normally receive tracking information by email.

Contact us as soon as possible. If fulfilment has not started yet, we will try to help, but changes cannot be guaranteed once an order is being prepared or has been dispatched.

Contact us as soon as possible. If the order can still reasonably be stopped before fulfilment, we will assess the cancellation request. Once dispatched, the return process may apply instead.

Contact ALPWEAR immediately with your order number and the correct address. We will try to update it before dispatch, but an address change is not guaranteed once fulfilment has started.

After dispatch, estimated delivery is 1–3 working days in the Netherlands, 2–5 working days in the EU and 4–10 working days internationally. Processing time is separate and is normally 1–3 working days for in-stock orders.

Shipping costs are calculated for your destination and shown during checkout before you complete your order.

Once your order has been dispatched, you will normally receive a shipping confirmation email with tracking information. Carrier tracking can take a little time to update after dispatch.

International delivery is available to supported destinations shown during checkout. If your destination can be selected and a shipping method is offered, you can place the order.

Orders outside the European Union may be subject to local import duties, taxes or handling fees. Unless checkout explicitly states that these are included, they may be charged separately by local authorities or the carrier.

ALPWEAR offers a 15-day return period. You have 15 calendar days after receiving your order to notify us that you wish to return an eligible item.

Contact ALPWEAR with your order number and the item you want to return. For change-of-mind returns, you arrange the return shipment yourself in accordance with our Returns & Refunds Policy.

For a change-of-mind return, you arrange and pay the return shipping costs yourself. If you received a defective, damaged or incorrect item, contact us before returning it.

ALPWEAR currently does not process direct exchanges. Return the original item in accordance with the Returns Policy and place a new order for the size or colour you want.

Once your return is received, we inspect it and process the applicable refund. Where statutory withdrawal rules apply, refunds are handled within the legally required period. Your bank or payment provider may need additional processing time.

Fit can differ by product family. Use the sizing and fit information shown on the specific product page rather than assuming every ALPWEAR piece fits the same.

Verified measurements are shown in the product-specific Fit & Size section where available. We do not publish estimated measurements as if they were verified supplier data.

Start with the fit guidance and measurements on the product page. If you are still unsure, contact ALPWEAR before ordering and tell us which product and size you are considering.

No. Measurements and fit guidance are product-specific. A size M in one product family should not automatically be treated as identical to a size M in another.

Follow the care instructions supplied with the garment and any product-specific care guidance shown on the product page. Care instructions can differ between products.

Screens, brightness settings and lighting conditions can affect how colours appear. We aim to present products as accurately as reasonably possible.

Contact us as soon as possible with your order number, a description of the issue and clear photos where useful. We will assess the issue and provide the appropriate solution.

The selected product or exact variant is currently unavailable to purchase. A sold-out item may or may not return, depending on the product and future stock plans.

If a “Notify Me” or restock notification option is shown on the product page, use it for the exact product or variant you want. Availability of that feature can depend on the item.

Restock timing is only confirmed when ALPWEAR publishes a specific restock date or estimate. Until then, we do not guarantee that a sold-out product will return by a particular date.

A product is only treated as a pre-order, backorder or restock item when that status is clearly stated before purchase. Any specific estimated shipping information shown at purchase applies to that order.

The payment methods currently available for your order are shown during checkout. Availability can depend on your country, device and payment provider.

Payment authorization can fail for several reasons determined by your bank or payment provider. Check your details, retry the payment or use another payment method shown at checkout.

Enter a valid discount code in the discount field during checkout. The conditions of the promotion determine which products, customers and dates are eligible.

Only when the checkout allows those discounts to be combined. If checkout does not accept the combination, the codes cannot be stacked for that order.

Where local pickup is available for your order, the option is displayed during checkout. Do not travel to a pickup location until you have received confirmation that your order is ready.

Wait for the ready-for-collection confirmation and follow the pickup instructions provided for your order.

Use our Contact page for order, product, delivery or return questions. Include your order number when your question relates to an existing order.

We usually aim to respond within 24 hours. Response times can be longer during weekends, public holidays or periods of high demand.