Have a question? Find the answers to the most common questions below. If you still need help, feel free to contact us.
Frequently Asked Questions
Are your products limited?
Yes. Most Alpwear collections are released in limited quantities. Once a product sells out, it may not return.
How do your products fit?
Our products fit true to size. If you prefer a more relaxed fit, we recommend sizing up.
How long does shipping take?
Orders within the Netherlands are usually delivered within 1–3 business days. International delivery times vary depending on the destination.
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout.
Can I return my order?
Yes. You can return your order within 15 days of receiving it, provided the item is unworn, unwashed, and in its original condition.
Can I exchange an item?
If you need a different size, please contact us first. We'll be happy to help you find the best solution.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link.
How can I contact Alpwear?
You can reach us by email at alpwearclothes@gmail.com. We aim to respond to all inquiries within 24 hours.
What payment methods do you accept?
We accept Mastercard, PayPal, Apple Pay, Google Pay, Klarna, iDEAL, Bancontact and other secure payment methods available at checkout.
Can I cancel my order?
If your order has not been processed yet, we may be able to cancel it. Please contact us as soon as possible after placing your order.